FAQs

SHOPPING INFORMATION

Unfortunately not. We only ship domestically to all states within the USA.

It depends on where you are. Orders in the USA will take 5-7 business days to arrive.  Delivery details will be provided in your confirmation email.

Our shipping partners are: DHL, FedEX, DPD, UPS and more. Our delivery method is Free Express shipping with an average delivery time of 2-7 working days.

 

PAYMENT INFORMATION

100%! All our payments are securely taken because we are fully and financial compliant;

✅ Website Is SSL Certified.

✅ All Payments Are 3D Secured, And Verified Before Payments Are Taken.

✅ All credit card details are NEVER held by us.  Our payments are taken by Opayo/Elavon/US Bank. See our Privacy Policy page for more information.

Not as yet. However, this will be installed very soon!

Refunds & Returns

All products sold by us via our website are 100% refundable. There’re many reasons why you may no longer want or need an item. Therefore, we give our customers 30 days From delivery date to request a refund for the item they’ve changed their mind on.

This is very uncommon for us never the less; You can initiate a item return, and depending on your choice you may exchange, request a new item  or request a full refund. Pure Electronix  will always find a way to meet  all customers satisfaction.

Therefore to start a refund or exchange see our Refunds Policy page. This will inform you on all procedures.

Our support is here to answer your questions. We’re available 24/7.

My Account

You can setup an account with us by registering with us. Simply click my account above and create an account with us.

We are pleased to give a level of service to our customers which allows them to have more power and controller over all orders. This account allows you to:

✔Track your orders in real-time.

✔Manage all passwords.

✔ Wishlist bookmark all your favourite items.

✔ View all order history.

✔Manage all  addresses.

To track your order login to your account, navigate to track my order. There you can insert your order number which was given to you in your order confirmation email. If you haven’t received an email don’t forget to check your junk mail. Alternatively you can contact us via the 24/7 online chat or by any other method on our contact us page. 

                      Our support is here to answer your questions. We’re available 24/7.

                                      You can also contact us by email. Our team replies in 24 hours.                                                                                                                               Fill in the contact form.

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